Support

How to send a note

Inside Tessera Alchemy, every screen has a Tell us control. Click it, choose a tag for your note (Working well, Not working, An idea or A question), and write what you have found. Include which screen you were on and what question you had set.

What happens to your note

A person at MITMARK reads every note you send. They update its status (Received, Looking at it, Fixed in a later version or Not planned) and write a reply. You can see each note, its status and the reply on your account page under Your notes. A mark on the account rail shows you when a reply is new.

If you cannot sign in

If you cannot access Tessera Alchemy, use the "Cannot sign in?" form on the sign-in page. You do not need an account to use it. A person at MITMARK will receive your note and respond to the email address you provide.

Direct support: Your support loop runs through Tessera Alchemy itself. When you send a note via Tell us or the sign-in form, it reaches MITMARK immediately. You can follow the status and read the reply without leaving your account page.